I had the same experience in November 2016: I ordered, I payed and then nothing happened. Despite three emails, no-one at Vizzart cared to reply me. Only after four (4!) weeks, my "sofort-downloads" became visible, without any explanation. It was my worst experience ever with an Onlineshop. My advise: be patient for now and never order anything over there again. I know I won't.....